RETURN & REFUND POLICY

100% SATISFACTION

In case you feel unsatisfied with some products you purchased, you can benefit from our “100% satisfied” guarantee within a 14-day period after your purchase. All you need to do is pack the products and make sure they are properly sealed (ideally in the original packaging) with the return form completely filled attached and send them to the following address:

S2L
Quartier Saint Pierre
83790 Pignans
France

Warning : the return delivery fees will remain at your cost.

Upon receipt of your parcel, we will check the content and if it complies with our Return Policy we will refund you with the original amount of your original purchase whether by crediting directly your account if you used a credit card or Paypal, or by creating a voucher.

Your 100% satisfaction is our main goal.

RETURN POLICY

The product must be sent back in its original packaging along with its instructions. The remaining quantity of product in the bottle/tube/jar should be at least of 50%.

We reserve the right to deny a refund request in case of doubts on the legitimacy of the request, the origin of the product or in case of any suspicion of abuse.

Refer to our General Conditions of Sale for more information.

REPAYMENT METHOD AND DURATION

Your refund request will be processed within 5 days and the refund may take up to 30 days.

You will be informed by email about your request processing.

Refund

The refund will only be made to the person who made the original purchase.

The refund can be made by voucher, if the products were purchased with this method or if you chose this option on the return form. Otherwise, it will be made on the account you used for payment (your card or Paypal account).

If you have used mixed payment methods (credit card/Paypal and voucher) you will be refunded for each part on the original account unless you chose to be refunded the total by voucher.

Refund an order paid by Paypal account

If you have paid your order using a Paypal account, your order’s total amount will be credited back to your Paypal account.

WITHDRAWAL

If you return some items within the period of withdrawal and that they are undamaged, you will be refunded by the original payment method.

Refer to our General Conditions of Sale for more information.