General Conditions of Sale

Veracova’s website (the "Site") is an e-commerce website, which can be accessed via the Internet network at the following address www.veracova.com. It is edited by COVESSENCE ("Us"), a simplified joint-stock company with a capital of 200,000 euros, registered in Paris under the number 805 265 444 headquartered in 171, avenue du Maine 75014 Paris, France. The Site enables COVESSENCE to sell cosmetics products under the "Veracova" brand.

The Site is hosted by www.abchk.com.

These General Conditions of Sale (the « Conditions of Sale ») are applied to any Internet user who places an order on our website. Their aim is to establish the conditions underwhich the sale agreement between COVESSENCE and each of its clients (the "Clients") is concluded.
Any order requires consultation and express acceptance to these Conditions of Sale without however such acceptance being subject to the Client’s handwritten signature.

The Client may save or print these Conditions of Sales provided however that the Client does not modify them.

We reserve the right to modify at any time and without prior notice the Conditions of Sale provided that such changes will not apply to reservations and orders previously accepted and confirmed by the Client. If the Client does not wish to accept the modified Conditions of Sale, he will have to stop placing orders on our Site. Otherwise, the Client shall be deemed to have accepted the Conditions of Sale as adapted or modified.

Products offered for sale on the Site are offered without geographical limitation and subject to stocks availability. Special offers are only valid during the period of validity of each offer and subject to availability of the products involved.

In the case of unavailability of one or more products after placing an order, you will be notified by e-mail. Your order amount will be recalculated and you will be debited of the new amount. If your order is entirely unavailable, you will be notified by e-mail and not be debited. In accordance to the article L. 111-1 of the Code of Consumption, the Client may, prior to his order, take note on the Site, of the essential characteristics of the products he wishes to order. COVESSENCE is not to be held responsible for eventual errors found in their specifications, as the photographs, graphics and samples are solely intended for illustrative purposes.

The prices on the Site may be displayed in different currencies, either based on the default currency for the store visited or as chosen by the Client, all taxes are included and may vary during any given year. The products ordered will be invoiced according to the price in use at the moment of the order validation. They don’t include the shipping fees which are charged in addition to the total amount of the order. Shipping fees shall be indicated before the order validation by the Client.

Products price may be modified at anytime by Veracova.

Special offers and special prices offered on the Site only apply to the products sold online and not to the products sold in retail stores (online or offline), and vice versa. All our offers follow the current Conditions of Sale at the time of the order.

To place an order, the Client must have legal capacity to contract, which means to have the legal majority and not to be under supervision or trusteeship. Prior to any first order, the Client must register on the Site and will then indicate his gender, name, first name and e-mail. An account with a username and a password (chosen by the Client) will then be assigned to him.
Prior to any order session, the Client must login using his username and password. The Client may then, during a session, choose the products he wishes to order on the Site.

Any order is worth express and irrevocable acceptance of the prices, descriptions, delivery terms of the products on the Site.

The Client declares to have acknowledged and accepted the present General Conditions of Sale before placing his order. After placing and validating his order, the Client shall verify the details and total price of this order which he can confirm or modify if a mistake has been made.

Once the order has been confirmed, it is considered as validated, and the Client is committed to the order. An order number is then assigned to him which he must retain.
At this stage, the products are already being prepared for the shipping, it is thus impossible to cancel or modify the order. The Client will have to exercise his right of withdrawal once his order received. The Client has the obligation to pay the amount displayed after the check-out process as well as the shipping fees as defined in the Conditions of Sale in « Delivery » section.

Once the order is validated, the Client receives a confirmation e-mail with the details of his order, to the address he indicated. The exact amount invoiced and the conditions of delivery will be specified in this e-mail.
The Client acknowledges that this e-mail, which information results from the validation of his order, be considered proof of the nature of the agreement and its date.The order will be validated by Veracova once the payment is fully completed. Veracova reserves the right to cancel or suspend any order placed on the Site if it estimates a Client has violated one of the terms of our Conditions of Sale or if there is a dispute concerning payment of a previous order. COVESSENCE also reserves the right to forbid the access to the Site to people who are believed to have violated one of the terms of our Conditions of Sale.

All the orders can only be paid in the currencies offered on the store being visited. But your bank may debit your account in its main currency if the one chosen on our Site is not available on your bank account.
The amount to pay is the total amount of the ordered products, all taxes included to which the shipping fees are added as defined in the Conditions of Sale in the "Delivery Terms" section.
To settle the order, the Client has the choice between the following payment options : bank cards and Paypal. The bank cards accepted on the Site are : Carte Bleue, Visa, Master Card, Maestro, American Express, Diners Club International, Discover, JCB...
The Client guarantees to COVESSENCE that he possesses all required authorizations to use the form of payment of his choice, during the processing of the order form.
We reserve the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution in case of default in payment or in case of incident of payment. Charges on any unpaid amount will be incurred at the legal interest rate plus 5 percent following a period of ten days from the invoice date.

In order to fight against fraudulent activities over the Internet, information pertaining to your order might be communicated to third parties for verification.
To ensure security for credit card payment, the Client shall be asked to send the visual cryptogram (CVV) on the card to 2Checkout Payment Gateway. Our site is equipped with a secure online payment. Your bank card number and its expiration date, are immediately encrypted under protocol SSL (Secure Socket Layer) which ensures the security of the information.
COVESSENCE has no access to this information and does not keep them in its servers. As a result, the Client shall input his bank information for each order.

The products are delivered at the address indicated by the Client on the order form, according to the delivery option of his choice.

For the list of countries/territories we deliver to and the conditions of delivery, please refer to our Delivery Terms page.

The delivery will be done within a period of 2 to 11 days from the reception of the order form and according to the delivery country and delivery option. Any specifics useful to the shipment of the package must be communicated to us by the Client.

Over the Christmas period, (from November 15th to December 31st) COVESSENCE reserves the right to extend the delivery period according to the inflow of orders it gets. You will be notified by e-mail about the estimated delivery date. COVESSENCE is not to be held responsible for any delay in the transportation and for any reason whatsoever. However and according to the terms of the article L121-20-3 of the Code of Consumption, failure to deliver within a period of 30 days from the day the Client placed his order, gives him the right to cancel his order. The amount he paid will be immediately refunded, with no other compensation taken into consideration.

(i) Colissimo Delivery

The parcel containing all the products ordered and paid by the Client are placed in the mailbox at the Delivery Address indicated by the Client. In case the mailbox would be too small for the parcel, the parcel shall be delivered to the Client’s home and given either to the Client, to the parcel’s addressee or to another person, notably someone living with him, specially assigned, who has been granted proxy or any identified third party person. When the parcel could not be delivered for the reasons stated previously (insufficient size of the mailbox and/or absence of the addressee), the Client or order’s addressee receives a notice authorizing him to collect his goods at his local post office, during the following 14 days.
After this time, the parcel is returned to the sender. In that case, the Client shall be refunded, with the delivery costs deducted, using any means, of COVESSENCE’s choice. No protest related to the order delivery is possible once the parcel’s status is shown as delivered, La Poste’s computer system (flashing) will be considered as proof.

(ii) Mondial Relay delivery at Relay Points

The parcel containing the products ordered and paid by the Client is delivered at the Relay Point chosen by the Client during his order. He receives an email authorizing him to collect his goods at the Relay Point, during the following 15 days. Picking up the parcel at the Relay Point is possible on presentation of the authorization email and the Clients’s ID.

After this time, the parcel is returned to sender. In that case, the Client shall be refunded, with the delivery costs deducted, using any means, of COVESSENCE’s choice. No protest related to the order delivery is possible once the parcel’s status is shown as delivered, Mondial Relay’s registry will be considered as proof.

(iii) Mondial Relay delivery at home in Europe

The parcel containing the products ordered and paid by the Client is given with signature to the Client at the delivery address indicated by the Client. In case the Client is unavailable, the parcel will be given to the parcel’s addressee or to another person, notably someone living with him, specially assigned, who has been granted proxy or any identified third party person. In case of absence, a second attempt of delivery will be made. No protest related to the order delivery is possible once the parcel’s status is shown as delivered, Mondial Relay’s registry will be considered as proof.

The Client can reach Veracova’s after service for any question related to a product or to an order by using the Contact us section of our Site.

These Conditions of Sale and the order summary sent to the customer represent the entirety of the existing contractual relations between both parties.
In case of discrepancy between those documents, the terms and conditions shall prevail.

These Conditions of Sale refer to the French law. Any dispute relating to the interpretation, execution or breach of the contract between COVESSENCE and the Client, even in case of plurality of defendants, if no amicable agreement is found, will be under the exclusive jurisdiction of the Paris Courts.

In addition to these General Conditions of Sale, we recommend that you read our Privacy Policy and our General Conditions of Use.