Your cart
There are no more items in your cart
FAQ
ARE YOU CERTIFIED?
An important decision had to be taken when we started to develop the formulas for our products: whether or not we had to be certified by natural and / or organic labels and therefore meet their criteria. On the one hand, this would give us credibility, on the other, it would limit our options and force us to compromise on some of our values.
We looked for a label that shared our vision. Namely, giving the best to consumers above all else, but we haven't found any. Because most labels place the interests of Nature before those of consumers, but this is not our case. We want to protect them both fairly, but if we have to choose, then protecting our consumers comes first. That is why, true to ourselves and to our commitments, we have decided that it is in the best interests of our consumers that we are not certified.
WHY ARE YOUR PRODUCTS NOT 100% NATURAL?
Because our goal is above all to
offer our customers the best
possible products in terms of
Pleasure / Efficiency / Naturalness
/ Serenity.
And in our
opinion, 100% naturalness is
secondary to the real expectations
of most consumers.
If you
think about it, would you use a
product that is potentially
allergenic or ineffective or
unpleasant just because it is 100%
natural? Probably not.
Especially
since the reason that made you
wanting natural products is
definitely that you think they are
safer.
Yes, but the question is: safer for
whom? For nature or for you?
The
natural and organic certifications
are mainly concerned with Nature. We
especially care about you.
Of course, this does not mean that our products are not natural. They are as much as possible without compromising the other 3 aspects that we hold dear. And this is where we make the difference. For us, the percentage of naturalness is the adjustment factor that guarantees the 3 other aspects. That being said, our products all exceed 95% natural ingredients and we will work hard with ingredient suppliers so that we can, in the future, achieve 100% while meeting our other criteria.
We simply promise you the best possible products to give you Pleasure, Efficiency and Serenity while being as Natural as possible. This is our brand promise to you and it will never change.
Disclaimer: We are in no way
saying that other brands' products
are dangerous. Especially when you
know that products authorized for
sale in the European Union must
comply with the regulations for
cosmetic products to ensure that
they are safe. We just go beyond
these provisions by refusing
permitted ingredients that we do not
like for the reasons mentioned
above.
WHAT DOES BALANCE BY NATURE MEAN?
This means that we try to find balance
in everything we do and we use as many
natural ingredients as possible to
ensure that our products are good for
consumers and for nature.
Put
simply, it is the fact of applying
this philosophy of Balance to our
brand and our products.
WHY AREN'T YOUR PRODUCTS MORE EXPENSIVE
IF THEY ARE SO EFFECTIVE?
We therefore thought that it was preferable to position our products in a price range accessible to the greatest number in the interest of consumers. We try to find the right balance in everything we do, and this is no exception.
TO WHAT DOES THE CODE ON THE BACK OF THE
CASE?
It is a QR code that allows you to obtain a lot of information about the product and to earn loyalty points each time you buy one of our products, regardless of the country or the store.
WHY DO YOU CARE SO MUCH ABOUT CONSUMERS?
Because the reason we created this brand was to offer consumers the best possible products. Our founder wanted to get a message across, that brands should all try to create the best products possible instead of trying to maximize profits by all means even when it potentially involves harming consumer health or nature. For us, the interests of consumers should always be a priority and satisfying them is our primary goal.
HOW IS THE VAT RATE DETERMINED?
The VAT rate applied to our products depends on your delivery address and not on your billing address.
WHY ARE THE PRICES DIFFERENT BETWEEN
STORES?
There are several reasons for this.
They are explained to you below:
-
Different countries therefore imply
different VAT rates.
- we use the
EUR as the price base for our
calculation in other currencies
according to an exchange rate that we
update once a year. So it is likely
that this will generate larger price
differences during the year since the
exchange rates vary differently from
the one we choose.
- We bear more
costs in certain territories and must
take this into account in our selling
prices.
I BOUGHT A PRODUCT AS A GIFT TO SOMEONE,
HOW DO I GET THE V € FOR MY PURCHASE?
If you bought it on the VERACOVA website, the V € have already been credited to your account. If you bought it in store, unfortunately you will not be able to get the V €. Only the person to whom you are offering the product will be able to receive the V € by activating the purchase and by identifying himself (by logging in or creating an account).
I TRIED TO SCAN MY PRODUCT'S QR CODE BUT
IT DIDN'T WORK, WHAT SHOULD I DO?
It may be partially hidden or even
damaged, or you may be using an
application that is incompatible with
our QR codes or that does not work
properly.
We recommend that you
try other apps or make sure nothing is
hiding the code.
If despite
everything nothing works, we can help
you, contact us and send us a clearly
legible photo of your code with the
proof of purchase, then we will see
what we can do to help you.
HOW CAN I CONTACT CUSTOMER SERVICE?
All you need to do is go to the "Contact us" section and send us a message. We will then provide you with an answer as soon as possible.
CAN I PLACE AN ORDER BY PHONE?
It is not possible to place an order by phone, to order, you must go through our website.
WHERE CAN I CONSULT THE EFFICACY TESTS
OF YOUR PRODUCTS?
We transparently share the results of our efficacy tests in our product sheets as well as on our cases!